Category Archives: What I’ve Been Doing

Lloyds TSB New Web Site – uh oh.

I bank with Lloyds TSB – both as a personal customer and as a business customer. I’m also a Mozilla user. One of the big reasons for me switching to Mozilla is that I believe it’s more secure than that Microsoft thing and particularly when dealing with my bank over the interwebnet, security is important to me.

They’ve just changed their website. When I went in this morning it says, in a page entitled “Lloyds TSB You First – Browser compatability” (my bold):

“Welcome to Lloyds TSB

Sorry, but at the moment our site does not fully support your browser. This may mean that some pages within the site may not display correctly.

We are working towards ensuring that most up to date browsers are supported in the near future.

This will not affect your ability to log on to Internet banking, and you can continue to browse most areas of the site. Click here to continue through to the homepage.

We’ve revamped the entire site and added new tools and calculators – making it even easier for you to make the most of your money.”

but not to get at it – when I clicked on Business Banking, I had a long wait and then a login page into which I put my details then an error and an 0845 number to call, if this problem persists. For me, this problem doesn’t need to persist for me to call. But first I thought I’d have a go with IE – got as far as handing over my memorable details and then 404.

Danny, the friendly and helpful chap on the Glasgow Helpdesk told me this was because the server was down and that they are working on it and please come back in an hour.

I will, but I’m blogging it first.

I then asked Danny if he could point me in the right direction for complaining about the browser compatability problem. He took a while to check with his supervisor about Mozillo (sic) and then came back to me to say that he would pass my comments on to the “Concerns Team” and that they would call me, but I might not get a call for up to 5 working days. I could not surpress my mirth – I’m sorry I giggled.

Sooo…. what do you think the rest of my day is going on? That’s right, my friends, generating enough revenue to avoid going into my overdraft this month so that I can close this account and find someone else who really puts me first.

Sales, sales and more sales

Sat and listened to the rock-and-roll sales training spectacular that is Mike Southon‘s Sales on a Beermat. Well worth the time and effort to get to Ludgate Circus for 08:45. Great fun and extremely useful – if you have to do sales and you haven’t had this experience then get onto ecademy and do it, as soon as you can.

Luckily, I already had a coffee booked in with my favourite customer, Stuart Dickenson of DfES. The time in Victoria St *$s flew by, catching up on how the rest of the 5-year-strategy launch went and what’s going on now.

On the way back I jumped off the bus in Trafalgar Sq and walked up to the office – snapping for the photoblog as I went.


A sunny trip on the No 19 to Upper Street to meet with Jemima Gibbons of Interactive KnowHow (or however it is, or isn’t capitalised). We sat and chatted in Tinderbox, which has a weird retro-modern feel with natural (bright day in London in October)light at the back from skylights.

We chatted about workshops, conversation spaces, training and awayday styles, the difficulty of making money from ideas and the greying of copyright (interestingly after the Creative Commons session earlier) and intellectual property rights. We also strayed into nurturing personal creativity (for business types) and the future of broadcasting – the effect that lowering of barriers to entry might have. V pleasant.

Creative Commons UK-style

Just back from the “launch” (well a great opportunity to listen to Larry Lessig in the flesh for an hour anyway) of Creative Commons licences for the UK at UCL. Thanks to Louise for publicising the event.

Interesting to hear the various reactions to Remix Culture and what to do about it.

Useful fact: The licences will be released on the website for use on 1st November 2004, but in the meantime feel free to comment and contribute however you can.

Most persuasive argument: actually it was when asked what was the most persuasive argument. Larry said “People aren’t persuaded by arguments. They’re persuaded by examples.” So go give examples.

Biggest Laugh: the atmo lip-synch of George & Tony – when Tony starts singing.

Old Ghosts and Happy Memories

To the Audit Commission‘s new offices in Millbank Tower for lunch today with Megan Meredith. Waiting in the space age reception I managed to say hello to Cathy Coyle and Bryn Morris, both of whom were relieved to be this side of the huge office move. Megan and I chatted over lunch about knowledge management at the Commission and how much has (and hasn’t) changed since I was there.

In the cafe we went to, bumped into Lisa Newton so popped upstairs to see her after lunch – the Taxonomy project lives on and has been implemented in the intranet, but is now being reviewed to make even more usable. Dropped by John Sandhu’s desk who revealed that he’s and avid (comparatively speaking) Perfect Path reader and had been particularly enamoured of my “100 posts I’ve never really written, but will when I get time”. I urged him to comment on the post which one he’d most like to hear.

I sneaked into the Tate on my way back to the office and found a room to sit in that wasn’t full of excited schoolchildren. Before I knew it, my sketchbook was in my hand and the following scene emerged so I had a longer stay than originally planned.

Wednesday afternoon, Tate Britain

Btw, the bird trying on the crown is my murky reproduction of John Singer Sargent’s Ellen Terry as Lady Macbeth

BlogWalk IV

Friday was BlogWalk IV day – a cosmopolitan (is there any other kind) grouping of bloggers talking about Social Software inside the firewall
Through the Window Wiki

Others have variously noted who was there, so I won’t.

A hugely stimulating (& therefore totally knackering) day. I came away confirmed in my intention to write something about:

  • fear of the authentic voice
  • if it’s not about the technology, what is it really about?
  • the requirement for new social institutions to help people take part in the knowledge economy
  • the use and usefulness of days like this one and River Cafe
  • Many people have said that they particularly enjoyed the actual walking bit and our brief visit to the British Museum. As a London-based person who’s become used/bored already with the glory of the Great Court, it was refreshing to see a bunch of people reacting to it for the first time. One minute I was walking & talking with Desiree & Omar and the next, they were transported, gobsmacked and thrilled – it showed.

    This pic shows the other side of the Window Wiki – whatever they were doing in there, they were working damned hard!